Below you will find all the information regarding your right of withdrawal. In fact, you can return the product purchased on (intact and in the original packaging) within 14 working days of receiving the goods.

Information on the Right of Withdrawal

O.T.M. s.r.l. reserves the right to receive the products only following prior notification of the will to take advantage of the right of withdrawal via the withdrawal e-mail or by fax.

If you return the product to us, the only cost you will incur is to return the product. We will only refund the value of your purchase (Product cost) excluding shipping costs. The returned product must be returned new, in the original intact packaging, and O.T.M. s.r.l. unquestionably reserves the right to withhold a part corresponding to the value of the damage caused to the product or to the packaging.

On some products, if the customer makes use of the right of withdrawal, administration and management costs for the product and the order may be charged. For more information contact us.

The return shipment must take place within 14 working days of receipt of the goods and can be made using any carrier / courier / shipper the customer deems most appropriate (for example: Poste Italiane, generally the cheapest) provided that the shipment is traceable.

For any further information you can:

  • Call Customer Service
  • Send an email Customer Service

You cannot exercise the right of withdrawal: if you purchase products made to measure for you (by way of example only). We also point out that any ancillary costs included in the sale price but not related to the product (by way of example only exhaustive: costs relating to installations and/or demonstrations of articles) cannot be reimbursed.

O.T.M. srl undertakes to collect the delivered product at its own expense if it does not conform to the order as evidenced by the order confirmation.

Consumer information

Legislative decree 6 September 2005, n. 206 - Consumer code in accordance with article 7 of law 29 July 2003, n. 229 - published in the Official Journal no. 235 of 8 October 2005 - ordinary supplement number 162.

The supplier of the requested services or products is O.T.M. s.r.l., with registered office in Via Muriaglio 4 - Fr. Campo, 10081 Castellamonte (TO) - VAT number: 05892130013 // Fiscal Code: 05892130013

Pursuant to Legislative Decree 206 of 2005, the customer has the option of withdrawing from the contract stipulated on the Internet without any penalty and without the need to give any explanation, in compliance with the conditions preceding Point 1. Information on the right of withdrawal.